FAQ

CARE CREDIT

Do you accept Care Credit? Yes. We accept Care Credit when there is a minimum of $200 spent.

What do I need to bring with me to the appointment? Bring your account number and 2 forms of ID, including a photo ID.


Botox

How long does Botox last? About two to three months.

What else do you treat with Botox at Hela Spa? Other than wrinkles and frown lines, we treat migraines, hyperhidrosis (sweating), TMJ (jaw grinding), and to stop excessive sweating, as Botox blocks glands the same way it blocks nerves in muscles.

Why does Botox metabolize faster in some people? Physically active bodies tend to heal faster and have a metabolism that runs at a higher rate than most people, which will reduce the Botox from their body at a faster rate. Hela Spa can can create a custom treatment plan to best achieve your desired long-term results.


SKIN CARE

What is retinol and is it safe? Retinol is a derivative of antioxidant-rich, Vitamin A. It is sold in both natural forms (for example, in rosehip) and synthetically derived forms. Retinol helps increase your skin’s natural exfoliation process from the bottom up by stimulating and increasing the production of healthy skin cells. This cell turn-over can lead to an even skin tone and a brighter complexion, as it boosts your collagen production, leading to a reduction in wrinkles, and firmer skin. It can even help unclog pores, which is why so many dermatologists recommend it for teens fighting acne. However be sure to wear sunscreen when using the product, or you can get burned.

I have a blackhead, help! The gunk that naturally builds up in everyone’s pores is a blend of dead skin and debris that settles into the skin and sticks to your natural oils. That buildup turns brown or black when your skin gets exposed to oxygen — that’s where it gets the name! The best way to care for blackheads is to come in for a professional facial where we can extract for you. What you do at home each day between visit will have a great impact on that debris. We take the skin through a multi-step deep cleansing process to hydrate and soften the skin and loosen the pore’s grip on debris. Then we gently manipulate the skin to remove blackheads and buildup. After treatment, we will explain what’s happening with the skin, we’ll always treat the area in the most effective way possible for the day, and make sure you leave with the short term game-plan for daily home care that will help prep for your next session and still allow you to see continued results. Take home tips: cleanse every night, moisturize if your skin is dehydrated. which will help with extractions, exfoliate 1-3x weekly to keep your skin renewing itself and gunk from getting trapped.

What Hela Spa products are best for treating acne? iS Clinical Cleansing Complex, iS Clinical Active Serum* my go-to product for acne clients, iS Clinical Super Serum, iS Clinical Pro Heal Serum - for inflammation, iS Clinical HydraCool, SkinBetter Oxygen wash, SkinBetter AlphaRet, SkinMedica AHA/BHA Exfoliating Cleanser, SkinMedica Ultra Sheer Moisturizer, Hela Hydrate, Gentle Cleanser from Hela, Purifying from Hela, Sheer Free Moisturizer from Hela, Gloss Retexturing from Hela, Age Defense by Skinceuticals, Phyto Corrective by Skinceuticals, Retinols

What Hela Spa services are best for acneic skin? Deep Pore Facial, Allure’s Best All-Natural Facial, Fire & Ice Facial, Everglow Facial, Vitalize Peel, Rejuvenate Peel, Pumpkin Enzyme Peel, E2 Everglow + Exfoliate, Radiate with LED


tween skin

Tween skin, aka 8-12 yrs old, isn’t like a baby’s skin or like an adult’s skin. It’s a hybrid with specific differences and demands. Tweens can start by making safer choices and reducing the number of body care products they use, checking out ingredients and viewing marketing claims with skepticism.

  • Children’s skin has a higher water content and a thinner epidermis. It’s important to use gentle products to protect their skin’s barrier function.

  • Adult products can irritate a tween’s skin

  • Before a child reaches 12, they secrete less sebum than those older, which makes them 6x more susceptible to skin penetration from harmful, synthetic chemicals that can act as hormone disruptors, impacting development in girls entering puberty. Such chemical ingredients can can be found in various haircare, skincare and bathing products.

Avoid these ingredients:

Acne products with: Triclosan, parabens, PEGs and ceteareth

Perfume products with: Pthalates and “fragrance” (listed as an ingredient)

Make-up products: Loose powders, Vitamin A (listed as retinol or retinyl) in skin and lip products


facials

How long before my wedding or special event should I receive a facial? 1.5-2 weeks to allow the skin time to peak at its best

How to get skin red carpet ready? Definitely come in for our Fire & Ice Facial. It is the perfect, no down time facial for refreshing the skin, resurfacing and deep hydration.

Is dermaplaning for everyone? Safe for all skin types and tones; except excessively oily and those with heavy breakout activity. Dermaplaning is also a great option for pregnant clients.

How often should I receive facial treatments? Every 4-6 weeks

What are the benefits of dermaplaning? Dermaplaning is recommended to treat dry, rough skin, acne scarring, uneven skin tone, fine lines and unwanted vellus facial hair. It leaves a smooth texture, brighter complexion and is beneficial for overall skin rejuvenation, boosting the production of collagen and elastin. It also allows a much greater penetration of skin care products and smooth make-up application.

How often can dermaplaning be done? It is recommended to perform dermaplaning every 3-4 weeks.

Does the hair grow back darker or thicker? No, the only way that the hair could grow back thicker or darker would be due to hormonal changes. As we remove the vellus hair we are cutting it at the thickest part of the hair follicle so it may appear thicker or darker for a brief period of time.

How do I address my anti-aging skincare needs?


Ultrashape Power

What is UltraShape? UltraShape is the first and only Health Canada-cleared, non-invasive, body-shaping procedure that uses focused, pulsed ultrasound for selective fat destruction. The UltraShape procedure targets and instantly destroys stubborn fat, without discomfort or downtime.

How does UltraShape work? UltraShape delivers ultrasound energy directly into the stubborn fat below your skin's surface. Rapidly changing pressure waves create vapor cavities in the fat cells. This stresses the fat cell membranes, causing them to rupture—all while leaving the surrounding skin, nerves, and blood vessels unharmed.

Is UltraShape right for me? UltraShape is ideal for people with stubborn fat or genetically acquired problem areas. For best results, maintaining a healthy lifestyle with diet and exercise is recommended. UltraShape is not recommended for major weight loss

How many treatments will I need? Three treatments spaced 2 weeks apart are recommended. This timing gives your body time to clear the fat cells from your system, maximizing your results.

Will there be visible signs of treatment? No, the UltraShape procedure does not leave visible signs of treatment.

Can I return to normal activities after treatment? There is no downtime—not even social downtime—after an UltraShape treatment. You can resume your normal daily activities right away, even go to the gym!

How soon can I expect to see results? Many people see results as early as 2 weeks after their first treatment, but patients can expect to see the best results after a series of 3 treatments, 2 weeks apart. End result is seen 12 weeks after the last treatment.

Are results permanent? Yes! The fat cells being treated are permanently destroyed. However, while the treated cells cannot regrow, other neighboring fat cells can increase in size, so—for best results—it is important to maintain a healthy lifestyle with diet and exercise.

Where does the fat go? The body breaks down the destroyed fat cells, just like it breaks down other fats. After being processed by the liver, the waste is eliminated naturally.

What makes UltraShape Power different? Unlike other fat-reduction procedures, UltraShape Power treatments are very comfortable and show no visible signs of treatment. Plus, with UltraShape Power, you get measurable, visible results as early as 2 weeks and the highest reduction of fat thickness layer on the market at 32% reduction.


pregnancy

What are the best treatments during pregnancy? Dermaplaning express, glycolic peel, the standard facial, allure’s best all-natural facial, fire and ice facial, radiate facial

Can I do LHR treatments while breastfeeding? We practice safety, so at Hela, we suggest that if you are breastfeeding, pump for a few days before getting treatment, and take two or three days off post procedure.


Gift card

How do you buy a gift card? You can email us at info@helaspa.com, call us at 202-333-4445 or fill out this form to purchase a gift card.